I am guessing that this is what the owners of Paco, the dog, are saying right now. I am sure you have all heard about this story by now. But just in case you haven't, I will give you a refresher-
A couple found a stray dog while visiting friends in Puerto Vallarta, Mexico. They decided to rescue the poor pup. They purchased a carrier and leash and had the dog vaccinated. When the vacation was over the couple paid Delta the $200 fee to fly their pup back home with them. They had a 5 hour layover in Mexico City before they flew to Detroit. That would be the last time they saw Paco. When they landed in Detroit the couple discovered that the dog was not on the flight. Delta first told the couple that the dog had missed the flight and would be on the very next flight. Later they were told that Paco busted out of his crate and was missing somewhere in Mexico City. Delta offered to refund them the $200 fee, give them credits for future flights and reimburse the cost of the dog. You can find the entire story here.
How the heck does a dog escape from a heavy duty plastic dog crate?!? They don't exactly have imposable thumbs. And I am guessing that without imposable thumbs it would be quite difficult to open the spring lock. I am not buying a single thing that Delta is saying.
And the fact that Delta is giving the couple future travel credits as an apology is a slap in the face. If I were the owners of that dog I would tell Delta where they could shove those future travel credits. And from the sounds of it, the guy told Delta just that. Oh and that he would never ever fly Delta again. After hearing about this story I don't think I would ever fly Delta again. First they lose luggage, now they lose dogs.....what next.....kids?!? Okay, maybe not that extreme but seriously!
Hey Delta, grow a set and admit that you made a HUGE mistake!
Kimpton Mason & Rook Hotel
3 hours ago