Wednesday, March 25, 2009

Releasing Some Steam.......Or a Lot of Steam!

I always try to stay positive and look on the brighter side of things but I am struggling right now. I have tried my hardest not to let things get to me in regards to our wedding......until now!

I am so frustrated, angry and stressed all at once! I called the Marriott way back in September to set up our room blocks for our wedding. The person that I talked to recommended that I block off the allotted amount and as people book add more rooms to our block. At this time I told her that our wedding guest list was going to be over 350 people with the grooms side mostly consisting of out of town guests. She told me that it would be no problem at all and still suggested doing the standard room block because if they did not fill up we would be liable for the rooms. I also told her that I wanted the bridal suite for Friday and Saturday night and she stated that it would be no problem at all. FAMOUS LAST WORDS!

I called this week to check on our room blocks. I was informed that no one had booked a room yet (which is a complete LIE because my FH's family friends had booked a room a couple weeks ago through our wedding party code). She went on to tell me that I had the bridal suite for Saturday night and how many rooms I had for Friday and Saturday night blocked off. Alarms started going off in my head!!!! I specifically told the girl way back in September to book the bridal suite for both nights. I informed her of this and she stated, 'I will see what I can do.' I stayed calm about the entire situation and looked on the brighter side of things even though the girl was quite rude.

I received an email late last night from the representative dealing with our wedding block informing me that they are booked up and that they would be unable to extend any more rooms to me. I PANICKED!!!!! I immediately called the Marriott (this is at 11:00pm) and talk to a girl in reservations to see if this were true. Sure enough, they are booked solid. I told her my situation and voiced my anger that no one had called to tell me this when I had specifically asked them to keep me updated on room availability. I asked her what was going on to have them completely booked (when selecting our wedding date I searched Indy events to make sure that nothing was going on downtown for this exact reason). Well, the GenCon Convention is going on. Many of you may be asking yourselves, 'what is the GenCon Convention?' Visualize mass amounts of people decked out in Star Wars and Star Trek costumes.....that is what the GenCon Convention is. LOVELY!!!

I am so angry because events like those book a year or so in advance if not further out! They KNEW that it would be there but nobody had the courtesy to inform me even when I asked if they had any major events going on that weekend!!!!! So, now I am attempting to find another hotel that can accommodate our wedding guests. And to make it even worse- I sent my save the dates out last week which has all the other hotel information. ARGH!!!! I am pissed!!!!! The other hotel that I talked to last night has THREE other wedding blocks so I am guessing it may be difficult to book that hotel, I will hopefully find out today. Even after I clean this mess up I am going to have to somehow inform all of my out of town guests that our room block has changed. How do I even go about doing this?!? Suggestions?!?

Sorry to rant and rave about this because it really is stupid for me to get upset over this! I should be fortunate for everything else and not dwelling over something so small (though at the moment it doesn't appear small to me). I will get over it but right now I think I am entitled to be angry. In the mean time.....pray for my sanity as I attempt to find another downtown hotel to accommodate everyone!

Marriott and GenCon.......watch out! You are on my list right now and it is not the good list!

I can't end this post in complete anger so I will post a picture that melts my heart and puts a smile on my face.

14 comments:

Christine said...

Oh holy shit!
I am sooo sorry hearing this...
And I can understand you're upset about this coz you have a point.
So I get my fingers crossed that this will have a happy ending very soon.

Adrienne said...

Oh that is so annoying!! I am frustrated for you! I would be furious if I were you so don't feel bad about that. They definitely should have told you, it sounds like your contact there either doesn't care or doesn't know what she is doing. I would absolutely shop around at other hotels! Good luck and keep us posted!

Lynsey and Brian said...

I completely understand why you are upset. I would be too. Do you have a wedding website? If so, you could list the updated information on there, if you think your guest will check it. And I thought we had a lot of guest at the 300 count! Good luck! I'll keep my fingers crossed for you.

Helen, Linda, & Holly said...

i've been going through the same crap with my wedding block. first they put it for the wrong date, then they weren't honoring it on queen rooms.
i really don't have any suggestions, just empathy <3
keep trying different hotels, and honestly after sending out my save the dates with hotel info, ppl still asked me what hotel i recommended. have your parents and FIL tell their family/friends if the hotel changes. word will get around!

feel free to rant though, i do it all the time <3

Jenn said...

Oh my GOSH! I would be furious! Is it too late to take your business to another hotel? I wouldn't even want to deal with them after something like that. How terrible.

Love that sweet picture! :)

Jessie said...

OMG! Its so understable that you're angry and I am so sorry for you. I'll keep my fingers crossed for you and wish you luck on finding another hotel.

Nicole-Lynn said...

Oh yuck.. that wasn't nice of them not to inform you of that crazy convention, sorry! I know things will work out! :)

Shannon said...

oh no!! that is horrible! If I were you, I would never do business with the Marriot again!
:( Things will work out...just hang in there! Chin up buttercup! :)

Jenny.Lee said...

I don't blame you at all. I would be beyond pissed! That is horrific customer service!!! If you have a wedding website you could post a note about the change in hotel info and send out a mass email. If all else fails you could recruit help and call your guest list.

Stephanie @ Gossip. Style. Wed. said...

That is disgusting. Seriously makes me so angry for you - I'm so sorry to hear this.

Fingers crossed for good news this afternoon!

My Dream Ring said...

Ok that is so unacceptable! I would contact the GM of the Marriott at the corporate offices and give them HELL!!! You can always send your guests an updated newsletter with the new hotel information or email the info. If you have a wedding website you might want to up date that as well. I hope everything works out! Keep us updated!

Future Mrs. H said...

I just got so mad reading this - stupid hotel people!! They should've sent you an email confirming your room block way back in September when you talked about it.

Hannah Noel said...

UGH!!! Lets all get together, beat down the doors, and shove tulle down their throats! How rude!

I can understand exactly how mad you must be! Unfortunately, I have no other advice to give! Do you have any friends and family around town that would be willing to house a person or two just incase?

I'm so sorry dear!

jessica lynn said...

ohhh efff. GEN CON!?!?!??!?!?! Figures, right?!!? Well, I am glad that the Westin came to our rescue. Only problem is that is RIGHT next to the convention center and you know what that means.....the gamers will be there in DROVES. yikesies.